What can we learn from Zappos.com?

  • Exceptional customer service
  • Do more with less

So, I’ve just returned from a three day Culture Camp at Zappos in downtown Las Vegas.

What is Zappos? Zappos.com is the largest online retailer of shoes and apparel. It has also just recently been purchased by Amazon.com

What is a Culture Camp? Basically it is a three day overview of all things Zappos; core values; company vision; marketing; customer focused call centre; holacracy; recruitment and retention – Learning about and experiencing the Culture of Zappos.

Our business, in some ways is not very different to Zappos… Continue reading